ICONIC EDINBURGH

DESIGN AND VINTAGE ONLINE


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ICONIC DESIGN: How to Get in Touch with Us


 ONLINE SHOP:


Welcome to Iconic Edinburgh: Design and Vintage Online



HOW TO PLACE AN ORDER:

Please see our Contact Form further down the page - or send us an e-mail message with a short description of the object that you are interested in, along with your name and email address.

If you are requesting a shipping estimate please let us know your location.  We will then get back to you with the total cost of your order (including shipping).

If you are interested in an item, but need a little more time to think it over,  we can  of course place it on reserve for you.

Please feel free to ask us for more information on any item on our site and also for a full condition report of any item you may be thinking of buying. Extra photographs can also be sent to you on request.


We understand that people change their minds and we are fine with this!

However, as a courtesy to us and other customers who may wish to order the same item, please let us know if you subsequently decide against ordering an item that you may have placed on reserve or if you do not wish to proceed with an order.

As a small independent trader,  we have on occasion found that we have been spending substantial amounts of  time packing and getting postage prices for customers who subsequently don't have the good manners to reply or to cancel  their orders. Sadly, this means that on occasion our genuine customers may get a delayed service due to time wasters.

Many thanks in advance for all your consideration!


Simply fill  in the  enquiry form below

(or just click on the “Contact Us” button AT THE BOTTOM OF EACH PAGE).

If you wish us to call you leave a contact number and we will of course get back to you as soon as we can.


ICONIC DESIGN: CONTACT US FORM

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MANY THANKS FOR YOUR INTEREST IN OUR WEBSITE.  

PLEASE NOTE THAT WE ARE A SMALL INDEPENDENT TRADING COMPANY AND  DO NOT HAVE THE STAFF CAPACITY TO OFFER ANY SORT OF ONLINE VALUATION SERVICE.  

ANY QUERIES MADE SOLELY WITH REGARD TO US PROVIDING VALUES FOR ITEMS OR FOR SPECIALIST RESEARCH INFORMATION WILL REGRETFULLY  NOT BE ANSWERED.


CONDITION:

Most of the products that we offer for sale are vintage items: these are offered in good condition, but some possibly show some minor signs of age or light wear. Please feel free to get in contact with us for a full condition report of the item you are interested in and request more detailed photographs.

Damaged goods are not offered for sale unless they are very rare.


PURCHASING and ONLINE PAYMENTS:

Payments can be made in complete safety via the PAYPAL secure server which accepts all major credit or debit cards.

Using Paypal is fast and free (for buyers) and also very secure!

You can request that we send you a PAYPAL INVOICE for your goods  and then you can just click the PAY NOW button on our invoice to pay in the usual manner. VERY SIMPLE!

Please feel free to e-mail or phone us to discuss any payment enquiries.


For higher value goods - we would also be happy to discuss staggered payments or payment in instalment.

Of course, if you prefer you can pay by CHEQUE  and your items will be put on reserve for 7 days pending receipt of payment, just as soon as we receive your confirming order. Payment should be received within that time, otherwise the items will re-listed for sale and your order will be considered void. Of course if payment is from overseas, this can be extended.


SHIPPING:

All costs of delivery (and any special insurance options) will be made at actual cost price to you as quoted by the Royal Mail or Collect Plus (for larger items in the UK).  

All parcels are sent tracked.

We have not added posting costs to our listings as it is not always possible to quote precise shipping costs before knowing where any item is to be posted to.


RETURNS:

We do not send items generally on "approval" - please be sure that you really want an item before ordering it.

We are delighted to answer any questions and give full condition reports etc on any item you are interested in.

If you do have any problems with your purchased item, please let us know via e-mail as soon as possible - preferably within 3 days of its arrival and we shall sort things out for you.


We only seek to have happy customers and any questions that you may have we shall do our best to answer fully to your satisfaction.

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