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Welcome to Iconic Online. Ordering Guidance
How to order:
Please send us an e-mail message with the name and a short description of the object that you are interested
in, along with your name, address and post code. You can easily copy and paste just the image of the item as well!
We will then get back to you with the total cost of your order (including shipping) to your location.
If you are interested in an item we can place it on reserve for you.
Please feel free to ask us for more information on any item on our site and also for a full condition report
of any item you may be thinking of buying.
Extra photographs can also be sent to you on request.
You
can either fill in the form below or simply send a general e-mail to
valeriethornton1@btinternet.com
We understand that people change their minds and we are fine with this!
However, as a courtesy to us and other customers who may wish to order the same item, please let us know if you subsequently
decide against ordering an item that you may have placed on reserve or if you do not wish to proceed with an order.
As a small independant shop, we have found that we have been spending excessive amounts of time
packing and getting postage prices for customers who subsequently don't have the good manners to reply or to cancel orders.
Sadly, this means that on occasion our genuine customers may get a delayed service due to time wasters.
Many thanks in advance for your consideration!
PLEASE NOTE THAT MY CURRENT SERVICE PROVIDER
IS SO DREADFUL THAT I HAVE NOW HAD TO REMOVE MY CONTACT FORM - WHICH YOU SIMPLY CLICKED TO SUBMIT YOUR ENQUIRY TO ME - HENCE
ALSO MY WEBSITE REBUILDING - THE FRUSTRATION TO ME IS HARD TO IMAGINE. PLEASE GET IN TOUCH WITH ME BY COPYING AND PASTING
MY EMAIL ADDRESS INTO YOUR EMAIL PACKAGE - MANY APOLOGIES - BUT THIS IS A YET ANOTHER PROBLEM WITH FASTHOSTS AND WILL BE RESOLVED
WHEN I RELAUNCH WITH NEW SERVICE PROVIDER IN MID - LATE FEBRUARY - THANK YOU FOR YOU PATIENCE - Here is my email address for
you to contact me: Valeriethornton1@btinternet.com
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MANY
THANKS FOR YOUR INTEREST IN OUR WEBSITE. PLEASE NOTE THAT WE ARE A SMALL INDEPENDENT TRADING COMPANY AND REGRETFULLY DO
NOT HAVE THE STAFF CAPACITY TO OFFER ANY SORT OF VALUATION SERVICE. ANY QUERIES MADE SOLELY WITH REGARD TO PROVIDING
VALUES FOR ITEMS WILL SADLY NOT BE ANSWERED.
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CONDITION:
Most of the products that we offer for sale are
vintage items: these are offered in good condition, but some possibly show some minor signs of age or light wear. Please feel
free to get in contact with us for a full condition report of the item you are interested in and request more detailed photographs.
Damaged goods are not offered for sale unless they are very rare.
PURCHASING
and ONLINE PAYMENTS:
Payments can be made in complete safety
via the PAYPAL secure server which accepts all major credit or debit cards. Using paypal
is fast and free (for buyers) and also very secure!
You can request that
we send you a PAYPAL INVOICE for your goods and then you can just click the PAY
NOW button on our invoice to pay in the usual manner. VERY SIMPLE!
Please feel free to e-mail or phone
us to discuss any payment enquries. For higher value goods - we would also be happy to discuss staggered
payments or payment in installments.
Of course, if you prefer you can pay
by CHEQUE (made out to ICONIC) and your items will be put on reserve for 7 days
pending receipt of payment, just as soon as we receive your confirming order. Payment should be received within that time,
otherwise the items will re-listed for sale and your order will be considered void. Of course if payment is from overseas,
this can be extended.
SHIPPING:
All costs of delivery (and any special insurance options) will be made at actual cost price
to you as quoted by the Royal Mail. We have not added posting costs to our listings as it is not always possible to quote
precise shipping costs before knowing where any item is to be posted to.
RETURNS:
We do not send items generally on "approval"
- please be sure that you really want an item before ordering it. We are delighted to answer any questions and give full condition
reports etc on any item you are interested in. If you do have any problems with your purchased item, please let us know via
e-mail as soon as possible - preferrably within 3 days of its arrival and we shall sort things out for you.
We only seek to have happy customers and any questions that you may have we shall do our best to
answer fully to your satisfaction.
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